Shipping policy


The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.
All packages are shipped within 48 working hours and delivered within 3 to 5 working days from the date of payment of the order. All products leave our premises in perfect condition. The customer must notify the carrier / factor of the slightest trace of shock (holes, traces of crushing etc.) on the package, and if necessary to refuse the package. A new identical product will then be returned to you (shipping costs are the responsibility of the customer).
The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be supported.
As in any expedition, it is possible to suffer a delay or that the product gets lost. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike. No refund can be requested on these grounds. It is good to know that in summer a delivery delay of 48 to 72 hours is reported.
The mention “Delivered” on the site is valid. No return of order or refund can therefore be requested by the customer.
In the event that a parcel is returned to the seller by the postal services under the words “unclaimed”, “does not live at the address indicated”, or any other postal information indicating non-delivery of the parcel due to lack of information, The seller undertakes to notify the consumer of this return of order and the latter will be notified of a new payment of the shipping costs set by the seller for the reshipment of the order. In the event of refusal to pay the costs for returning the order, this will then be refunded in the form of a credit note (excluding shipping costs) to be used on the entire site, no other means of reimbursement cannot be demanded by the consumer.

- Delivery problem due to the carrier:

Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a “handwritten reserve”, accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two working days of the delivery date an email to setting out the said complaints.
Without this observation, we do not proceed to any exchange or refund.

- Delivery errors:

The consumer must formulate to the company BEAUTY SOIN PROFESSIONNEL, on the same day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and / or non-conformity of products in kind or in quality in relation to the indications on the order form. Beyond this period, any complaint will be rejected. In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to BEAUTY SOIN PROFESSIONNEL as a whole and in its original packaging in impeccable condition to the following address:
10 rue claude nougat
35136 St Jacques de la Lande

To be accepted, any return must be reported and have the prior consent of BEAUTY SOIN PROFESSIONNEL, which in case of agreement will forward the package to the correct address. The shipping costs are the responsibility of the customer.