Refund policy

- PAYMENT TERMS:

The user has the choice to pay for his purchases:
- Online when ordering by credit card or Paypal.

- PRICE:

The prices of our products are indicated in euros including taxes.
The seller reserves the right to modify its processing and shipping prices: at any time, but the products will be invoiced on the basis of the rates in effect at the time of order entry.

The prices indicated on the site are guaranteed for the duration of online publication and within the limits of available stocks.

- RIGHT OF WITHDRAWAL / RETURN / EXCHANGE:

In accordance with the European directive of 03/24/2011, the user has a period of fourteen (14) days to exercise his right of withdrawal by returning the item (s) ordered to the seller without having to justify reasons or pay. penalties with the exception of return costs. The period of fourteen days runs from the date of receipt of the articles.

All items can be exchanged or refunded except those marked to the contrary, for example items that have been personalized at the customer's request. The request for an exchange by the user must be made within 14 days of the date of receipt or withdrawal of the package. If the new order is for a higher amount, the user must attach payment of the remainder to the exchange request. Conversely, if the amount of the exchange is lower than the initial amount, the user will receive upon receipt of the request a credit in the form of a code (usable on our site) for reimbursement of the difference.

The user has fourteen days from their notification of withdrawal (by email or by post, indicating the references of their order) to return the package to the seller.
The returned product must be complete, in packaging allowing safe transport and in the same condition as when it was received.

The refund or exchange will be effective after receipt and control of the product by the seller.

- GUARANTEES:

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code. The user benefits from a guarantee for the articles allowing him to return the defective delivered articles in accordance with articles L 211-4 and following of the Consumer Code.

Article L211-4 of the Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

Article L211-5 of the Consumer Code
To comply with the contract, the good must:
1 ° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the goods.

Article 1641 civil code
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.

Article 1648 al. 1st civil code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.